Now that #Strella Social Media is back in Harrisburg, we’ve been meeting with all of our local clients to check in with their efforts. We just finished the fourth meeting this past week, which has given us the opportunity to reinforce the one concept that will always be a win on social media…humanizing your brand!
I have not been shy about the importance of showcasing the human side of business, because it works! Taking the human approach is successful for the simple reason that relationships are built on trust.
For small businesses, customer loyalty is often tied to the people who work in the business – the people who give that product or service its staying power.
Not sure what to share? Try revealing fun facts about the staff, especially the people who work with the customers. Share what’s going in the business – whether it’s an event, an award, a birthday celebration or even a team member working. Most importantly, try to snap a photo so readers can get a glimpse of what goes on behind the scenes.
Here’s an example from our client, Blue Chip Federal Credit Union. This picture exceeded views beyond the number of fans on the page.
We recently shared a short video clip of our client, Medical Weight Loss Center of Harrisburg, tossing around a fake five-pound mass of fat! The video was silly, but it got attention! It, too, exceeded the reach on page. The video was viewed over 500 times in less than two days and the page received 17 new fans, as a result.
Camera shy? Don’t be afraid to get creative! Follow the lead of our client, The Victory Bank, by taking a photo of something related to the business along with a snappy caption!
All three examples showcase Facebook fan pages, but don’t be afraid to experiment with other channels such as LinkedIn, Twitter, Pinterest, Instagram, and Google+. No matter which channel you use, social media is about people and relationships. Leverage social media as it was intended by incorporating the human element wherever you can.