FAQ


What Can Your Business Do About A Bad Google Review?

17

Jan 2016

What Can Your Business Do About A Bad Google Review?

Did your business receive a bad Google review? Are you fearful it will hurt your online reputation? I receive frequent requests to help businesses undo the probable damage of a poor Google review. Unfortunately, there is little that can be done to ‘fix it.’ It may be your first inclination to try to remove a negative review. You can flag the comment and write a...

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Social Media Management Just Got Better

10

Jan 2016

Social Media Management Just Got Better

Over the past year, we’ve watched the business of social media evolve. Channels continue to change and each one requiring more specialized and detailed work – more so than ever before. As you can probably guess, it’s made my job as a social media manager challenging. But, not impossible. In fact, it’s helped to solidify our value as goal-driven social media professionals committed to achieving results for our...

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Toss the Social Media Predictions

27

Dec 2015

Toss the Social Media Predictions

Around this time of year, many spark their bold predictions for the coming year – and social media is no exception. I do not have any grandiose predictions, because the only thing we know for sure is that social media will change.  The trending channels will change and the technology will change. But the principal remains the same: social media is a communications outlet –...

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3 Social Media Truths Relevant to Every Business – Regardless of Industry

13

Dec 2015

3 Social Media Truths Relevant to Every Business – Regardless of Industry

I’m often asked for universal tactics or quick tips for business social media. While there is no magic bullet, I have three ‘truths’ that I advise every business – regardless of their goals, their target or their industry. Humanizing works. Forgive me for sounding like a broken record, but this is SO important! People form relationships – and relationships are built on trust. Customer loyalty,...

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10

May 2015

Unlock the Mystery of the Hashtag

Our customers and prospects are often confused by hashtags. Some are not sure what they are and some don’t understand how they can be useful.  In fact, one customer referred to a hashtag as a hashbrown. I’m sure he was being coy, but his comment speaks to the confusion of this little symbol. We’ve built the business brand and logo on a hashtag by simply using #Strella...

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