I find it ironic that – Facebook - the most popular social platform for building relationships - has the absolute worst customer service. Their service is even worse than Comcast and I didn’t think that was possible.
Over the past few months, I’ve received notifications that I’ve been banned from sending friend requests for a seven, 14, or 30 days. According to Facebook, I violated their “Community Standards.”
I went back to my timeline and found that I friended a grand total of three people in a period of 60 days. And I knew these people.
I’m not concerned about the inability to friend people. If someone wants to be my friend on Facebook, they can still send me a request.
What does concern me is that I’m a social media manager with 20 Facebook ‘like’ pages connected to my account. Each time I receive this violation warning, Facebook logs me out of the account and disconnects all the apps connected to the account. This includes my mobile app and my software for monitoring and timing content on all of these sites. Each time, I have to re-set all of these accounts in my software. When I contact the software company, they say, “Sorry, it’s a Facebook problem.”
Well, if you ever need help from Facebook, let me save you the time. Don’t even bother.
When I received the most recent violation, I tried to find a solution by visiting the “Help Center.”
I searched for the topic that was relevant to my inquiry “Adding/Removing Friends” and found an area called, “I received a warning about adding friends.” Here’s what it read:
Sending repeated friend requests to people you don’t know personally is considered harassment, and it is against Facebook’s Community Standards.
Facebook also has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. If you received a warning for going too fast when adding friends, you will need to temporarily stop this activity to avoid hitting a block on your account.
To learn more about our policies please review the Facebook Community Standards.
Was this answer helpful? Yes or No.
I clicked “No” and was presented with a drop-down menu of hyperlinked items under “Why Not?” They included:
It doesn’t answer my question
It contains info that’s incorrect
It’s too much to read
I don’t like the answer
I tried clicking the first option on the menu, “It doesn’t answer my question” and was presented with a message that read, “Thanks for your feedback! Over time we use feedback to improve the quality of our content and how we deliver it to you.”
I tried clicking all of the options and was presented with the same response.
I scoured the “Help Center” trying to find a way to actually contact Facebook. I knew I would never get a real person but, at least I could email someone and explain the situation.
Nope! No way to do that.
The only thing I found was a “Community Forum” related to my topic. I clicked on it and discovered 144 comments – all with people who have the same exact problem. And, all of them, with no solution.
Thanks a lot, Facebook. I know you have a gazillion dollars and nearly 900 million users so you think you are invincible. But, if Google+ proved anything this past year, it’s that there will be a medium out there that will pick up the ball that you dropped.
I retract what I said earlier about not being concerned about friending people – now that I’ve been chatting in the community forum, I’ve met some great people. I could see some of them potentially becoming a Facebook friend. But, they’ve got the same problem I do – they can’t friend anyone! So much for that idea!
Have you ever tried to contact Facebook customer service? How did that work out for you? Do you know of a solution?