Category: Customer Service

October 18, 2020
How Social Media Monitoring Can Save Your Brand

Why social media monitoring is so essential.

Read More
October 11, 2020
How to Up Your Customer Service Game With Social Media

5 tips for using social media effectively for customer service.

Read More
September 27, 2020
Tips for Using Community Management to Deliver an Exceptional Customer Experience

7 community management tips to help you build rapport and gain a following on social media.

Read More
September 20, 2020
Community Managers: Serving Our Customers’ Customers!

Community managers provide a necessary service for our customers’ customers.

Read More
September 13, 2020
Why Community Management is Critical to Your Social Media Success

Community management has become essential in providing customer service.

Read More
November 6, 2019
Community Engagement: Central to Social Media Management

Managing community engagement is a big job!

Read More
February 24, 2019
Social Media and Sandals Montego Bay

A few weeks ago, my husband and I vacationed in Montego Bay, Jamaica. This was the second year we visited the island. Last year, we were supposed to go to Puerto Rico, but the hurricane derailed our plans. It was our goal to stay at a Sandals resort, simply because we were told they are […]

Read More
May 6, 2018
What Comes First: The Customer or the Sale?

Renown social media strategist, Mark Schaefer, recently wrote a post which analyzed the decision of a large pub company that quit social media. The company claimed it was an addicting time-waster with no direct impact on sales. Mark diligently reviewed the facts to conclude that the company did not have a true sense of the […]

Read More
April 29, 2018
Social Media Success Comes Down to Alignment

Why do some businesses succeed on social media and others do not? Our results indicate that social media success comes down to one word.  Alignment. To generate successful outcomes for our clients, the business must align social media with two critical factors. Business Values When we work with customers for the first time, we ask […]

Read More
1 2 3 4
We offer full-service social media management including: content development, posting to designated social media channels, dedicated advertising campaigns, social media audience building, monitoring and engagement on social media sites, and monthly progress reports.

Commitment to Excellence
Communication
Service
Relationships

Blogging
Business Advice
Entrepreneurship
Social Media Strategy
Social for Business
Social Media Manager
Twitter
Facebook
Marketing Strategy
LinkedIn
Banks/Credit Unions
Health/Wellness
Compliance/Legal
Construction
Real Estate
Coaches/Consultants
Home Improvement
Broadcasting/Media
Transportation
IoT/Tech

Strella Social Media
1412 N. 6th Street
Harrisburg, PA 17102

Customer Service Requests
Social media is all about relationships. Join our community and keep the conversation going! We love to get to know people on a deeper level! Connect with us on the medium of your choice and tell us what you love about social media.
twitterfacebookpinterestlinkedinrss-squareyoutubeinstagram