Tag: customer service

March 11, 2018
The Rice Report: 4 Golden Rules of Customer Service

This is the first in a series of a new category on the blog – The Rice Report – written by #Strella team member, Stephanie Rice.

I have what some would call an infectious personality. In my father’s words, I would talk to a stop sign. Growing up with a teacher as a mother, school was a priority in my house. This meant no extracurricular activities, friends, or even a job that could contribute to a potential drop in grades. As a rebellious middle child, I got my first part-time job at the age of 15. I was a cashier at a local restaurant – and I absolutely loved it! I got to know regulars and perfect my customer service skills.  I’ve always believed in four golden rules of customer service. I’ve followed them from my days at the restaurant to the days on the internet.

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December 10, 2017
Writing for the Web Means New Rules

I spent Thursday evening editing a blog post for a new client looking to re-establish his online presence. His original draft contained the primary elements to convey his message, but like many people who don’t write for a living, he struggled to make it ‘blog-worthy.’ What we learned about writing in school is not the […]

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November 26, 2017
Customer Service: What It Really Means to Us

Google the words, “customer service” and you will find over 630 million results - from self-help articles to real-time customer support consulting services. Clearly, customer service is a popular topic and one that’s used to showcase what a lot of companies claim to do well.  To be honest, this was an area that is so […]

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October 29, 2017
When the Customer Isn't Always Right

Service is one of our company core values, as is commitment to excellence. It’s been our experience that the two go hand-in-hand to optimally serve our customers. Contrarily, the two values clash when customers are unreasonable or unwilling to do their part. For example, a customer that expects immediate answers to inquiries, but fails to […]

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October 15, 2017
How to Balance Customer Wants with Needs

In any business, there are times when we struggle between giving the client what they want vs. what will generate the best outcome for them. I encounter this dilemma often, primarily because people see something working for another business and they want to replicate that formula for themselves. This is a slippery slope simply because […]

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March 31, 2013
5 Lessons Learned From Customers

Having spent the last few years managing social media for various clients around the globe, I’ve been humbled by what my customers have taught me.  The biggest lesson I’ve learned is that there is a way to work with just about anybody, and it comes down to communication – both in managing expectations and delivering […]

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June 12, 2012
Quit Making Excuses and Give Your Customers What They Need

by Rachel I learned a hard lesson this week – and one that I often preach to others – so shame on me! Don’t make excuses! One of my blog subscribers sent me an email on Monday about the subject line in my blog posts. When I email the blog, the subject reads “Strella Social […]

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February 23, 2012
Thanks for nothing, Facebook!

I find it ironic that – Facebook - the most popular social platform for building relationships - has the absolute worst customer service. Their service is even worse than Comcast and I didn’t think that was possible. Over the past few months, I’ve received notifications that I’ve been banned from sending friend requests for a […]

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September 25, 2011
Why Tweet?

“Why should I be on Twitter? No one cares what I’m doing and I don’t care what they are doing.” This is the most common answer for people who aren’t currently using the social media platform when asked about it. That’s the easy  answer, but let’s dig a little deeper into why people give that […]

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