Tag: #RiceReport

July 15, 2018
Rice Report: Details Matter - 3 Steps to Team Mastery

In 2013, I had two life-changing events happen - I became a mother and I accepted an administrative position with #Strella Social Media. In the years of doing both, I have learned a lot about my abilities and my capacity to juggle multiple priorities. The one thing that’s helped me in both roles is mastering […]

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April 8, 2018
The Rice Report: Why You Must Track Your Time for One Week

We’ve noticed that the day seems to get away from us, especially lately. To try to pinpoint where and how this occurs, Rachel asked everyone to track their time this past week. After evaluating how I spend my time, alone, I realize how significant this exercise can be. Here are my top three takeaways from […]

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March 11, 2018
The Rice Report: 4 Golden Rules of Customer Service

This is the first in a series of a new category on the blog – The Rice Report – written by #Strella team member, Stephanie Rice.

I have what some would call an infectious personality. In my father’s words, I would talk to a stop sign. Growing up with a teacher as a mother, school was a priority in my house. This meant no extracurricular activities, friends, or even a job that could contribute to a potential drop in grades. As a rebellious middle child, I got my first part-time job at the age of 15. I was a cashier at a local restaurant – and I absolutely loved it! I got to know regulars and perfect my customer service skills.  I’ve always believed in four golden rules of customer service. I’ve followed them from my days at the restaurant to the days on the internet.

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