Tag: social media and customer service


Writing for the Web Means New Rules

10

Dec 2017

Writing for the Web Means New Rules

I spent Thursday evening editing a blog post for a new client looking to re-establish his online presence. His original draft contained the primary elements to convey his message, but like many people who don’t write for a living, he struggled to make it ‘blog-worthy.’ What we learned about writing in school is not the same as writing for the web. That’s where I come...

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Customer Service: What It Really Means to Us

26

Nov 2017

Customer Service: What It Really Means to Us

Google the words, “customer service” and you will find over 630 million results – from self-help articles to customer service consulting services. Clearly, customer service is a popular topic and one that’s used to showcase what a lot of companies claim to do well.  To be honest, this was an area that is so ingrained in our company that we forgot to list it as...

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