Tag: customer service


When the Customer Isn’t Always Right

29

Oct 2017

When the Customer Isn’t Always Right

Service is one of our company core values, as is commitment to excellence. It’s been our experience that the two go hand-in-hand to optimally serve our customers. Contrarily, the two values clash when customers are unreasonable or unwilling to do their part. For example, a customer that expects immediate answers to inquiries, but fails to employ our recommendations. Recently, such was the case with a...

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How to Balance Customer Wants with Needs

15

Oct 2017

How to Balance Customer Wants with Needs

In any business, there are times when we struggle between giving the client what they want vs. what will generate the best outcome for them. I encounter this dilemma often, primarily because people see something working for another business and they want to replicate that formula for themselves. This is a slippery slope simply because every business is different. The service or product, the target...

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5 Lessons Learned From Customers

31

Mar 2013

5 Lessons Learned From Customers

Having spent the last few years managing social media for various clients around the globe, I’ve been humbled by what my customers have taught me.  The biggest lesson I’ve learned is that there is a way to work with just about anybody, and it comes down to communication – both in managing expectations and delivering exceptional service. Here are a few things I’ve learned that...

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Quit Making Excuses and Give Your Customers What They Need

12

Jun 2012

Quit Making Excuses and Give Your Customers What They Need

by Rachel I learned a hard lesson this week – and one that I often preach to others – so shame on me! Don’t make excuses! One of my blog subscribers sent me an email on Monday about the subject line in my blog posts. When I email the blog, the subject reads “Strella Social Media” rather than the headline of my story. She correctly...

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Thanks for nothing, Facebook!

23

Feb 2012

Thanks for nothing, Facebook!

I find it ironic that – Facebook – the most popular social platform for building relationships – has the absolute worst customer service. Their service is even worse than Comcast and I didn’t think that was possible. Over the past few months, I’ve received notifications that I’ve been banned from sending friend requests for a seven, 14, or 30 days. According to Facebook, I violated...

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