Customer Service


“Outsourcing Social Media Gives Us More Time to Focus on Our Patients,” Says Client!

16

Sep 2012

“Outsourcing Social Media Gives Us More Time to Focus on Our Patients,” Says Client!

Every other month, we interview one of our management clients to ask them about their experience in social media. This month, we caught up with Batbayar Damdin of Tian Shi Acupuncture in Harrisburg. Be sure to check out their blog, Facebook fan page, Twitter handle, and YouTube channel. There are many business owners who have their doubts about using social media. What is your take?...

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Quit Making Excuses and Give Your Customers What They Need

12

Jun 2012

Quit Making Excuses and Give Your Customers What They Need

by Rachel I learned a hard lesson this week – and one that I often preach to others – so shame on me! Don’t make excuses! One of my blog subscribers sent me an email on Monday about the subject line in my blog posts. When I email the blog, the subject reads “Strella Social Media” rather than the headline of my story. She correctly...

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Steps to Achieving Social Media ROI

11

Mar 2012

Steps to Achieving Social Media ROI

During this past week, we’ve been evaluating social media ROI. First, we discussed why social media ROI is such a fuzzy topic. A few days later, we highlighted experts’ definitions of ROI.  Today is the final blog in the series as we define ROI as we see it – including how to position your business to achieve ROI and a look at what some of...

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Thanks for nothing, Facebook!

23

Feb 2012

Thanks for nothing, Facebook!

I find it ironic that – Facebook – the most popular social platform for building relationships – has the absolute worst customer service. Their service is even worse than Comcast and I didn’t think that was possible. Over the past few months, I’ve received notifications that I’ve been banned from sending friend requests for a seven, 14, or 30 days. According to Facebook, I violated...

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Social Media & The Consumer: How to Handle Negative Feedback

08

Feb 2012

Social Media & The Consumer: How to Handle Negative Feedback

There are a number of businesses that are still not embracing social media. They say things like, “We’ll get to it someday,” while others are simply skeptical of the emerging technology.  But, if I had to choose one core reason why some businesses are not embracing social media, I would say it’s because they’re scared.  They fear potential backlash from customers. Fear stems from one’s...

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