Customer Service


Small Business Advice: How to Price Your Service

17

Aug 2014

Small Business Advice: How to Price Your Service

I met a business friend for dinner while he was in town last week. He told me he soon plans to strike it out on his own and he asked for some pointers about starting a service-based business. He was most interested in learning about how to establish pricing his forthcoming consulting business. This takes some examination because there are a lot of factors to...

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How to Know When It’s Time to Fire a Client

24

Nov 2013

How to Know When It’s Time to Fire a Client

I debated whether or not to write this blog. My husband, and in-house PR expert, heard the title and feared I would air my dirty laundry. I assured him that’s not the case. Truthfully, the reason I chose this topic is not to call out anyone or to express residual anger. In fact, some of the points I make here don’t apply to my personal...

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Social Media for Customer Service: Local Pizza Place Responds Well to Facebook Complaint

21

Jul 2013

Social Media for Customer Service: Local Pizza Place Responds Well to Facebook Complaint

I’m not one to often complain on social media. Chronic whiners tend to damage their own credibility and cause people to eventually tune them out. There are times, though, when I feel like it’s warranted. My litmus test for this: if I want to prevent a bad experience from happening to others. Such was the case earlier this month when I had a bad experience...

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My 5 Commandments of Business

16

Jun 2013

My 5 Commandments of Business

You went into business for a fundamental reason – perhaps to be your own boss, to make more money, to have more flexibility, or maybe you felt you had no other option because of the economy. And, whether you realized it or not, you established your business on a set of core principals or beliefs that guide your operations. It took me a few years...

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5 Lessons Learned From Customers

31

Mar 2013

5 Lessons Learned From Customers

Having spent the last few years managing social media for various clients around the globe, I’ve been humbled by what my customers have taught me.  The biggest lesson I’ve learned is that there is a way to work with just about anybody, and it comes down to communication – both in managing expectations and delivering exceptional service. Here are a few things I’ve learned that...

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